Privacy policy

This Privacy Policy explains how the operator of chefequipmentx.shop collects, uses, shares and protects personal information when you visit the website, create an account, make a purchase, contact us or otherwise interact with the store. For data-protection questions, contact info@chefequipmentx.shop.

Information we collect

Depending on how you use the store, we may collect:

  • identity and contact details, such as name, email address, telephone number, billing address and delivery address;
  • order and transaction details, including products purchased, payment status, refunds, delivery information and customer-service history;
  • account information, preferences and saved settings;
  • technical and usage data, including IP address, browser and device information, approximate location, referral source, pages viewed and interaction records;
  • communications, reviews, survey responses and information you choose to provide; and
  • fraud-prevention, security and compliance information.

Payment card details are generally collected and processed directly by authorised payment providers. We may receive limited payment information such as payment status, card type and the last digits of a card, but we do not need to retain the full card number.

How and why we use information

We process personal information only where we have a lawful basis. Uses include:

  • Contract: processing orders and payments, arranging delivery, providing order updates, managing cancellations, returns, refunds and warranties, and responding to service requests;
  • Legal obligation: maintaining tax and accounting records, complying with consumer-protection requirements, responding to lawful authority requests and meeting product-safety duties;
  • Legitimate interests: securing the store, detecting fraud, preventing misuse, improving products and services, managing suppliers, handling legal claims and analysing store performance, where those interests are not overridden by your rights;
  • Consent: using non-essential cookies or similar technologies and sending marketing where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.

We do not use solely automated decision-making that produces legal or similarly significant effects unless we tell you, explain the basis and safeguards, and provide any rights required by law.

Cookies and similar technologies

Strictly necessary technologies may be used to operate checkout, maintain security, remember basket contents and provide functions you request. UK law also permits certain limited uses without consent where every condition of a statutory exception is met, which may include qualifying statistical or functionality purposes. We provide the information and simple objection mechanism required for any exception we use. Advertising technologies and other technologies that require consent are used only after valid consent. A cookie or consent tool should allow you to accept, reject or adjust consent-based categories, and withdrawing consent should be as easy as giving it.

Marketing

We may send marketing only where permitted by UK data-protection and electronic-marketing rules. Where consent is required, we will request it through a clear affirmative choice. Every marketing email will provide an unsubscribe method. You may object to direct marketing at any time by using that method or emailing us. Service communications about an order are not marketing and may still be sent where necessary.

Sharing information

We may share relevant information with service providers that help operate the store, including Shopify and related commerce infrastructure, payment processors, fraud-prevention providers, hosting and IT suppliers, analytics providers used with appropriate permissions, warehouses, manufacturers, carriers, professional advisers and customer-support providers. We may also share information where required by law, to protect legal rights or safety, in connection with a business sale or reorganisation, or at your direction.

Providers may use information only for authorised purposes under appropriate contractual or legal safeguards. We do not sell personal information in the ordinary meaning of selling customer lists for money.

International transfers

Some providers may process information outside the United Kingdom. When a restricted transfer occurs, we use a lawful transfer mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another mechanism permitted by law. Additional technical or organisational safeguards may be applied where appropriate.

Retention and security

We retain information only for as long as reasonably necessary for the purpose collected, including order fulfilment, support, legal compliance, accounting, fraud prevention and dispute resolution. Different records have different retention periods. Transaction and tax records may be retained for legally required periods; inactive marketing data is deleted or suppressed when no longer needed. We apply reasonable administrative, technical and organisational security measures, although no internet service can guarantee absolute security.

Your rights

Subject to applicable conditions and exemptions, you may have rights to be informed; access personal information; correct inaccurate information; request erasure; restrict processing; receive portable information; object to processing based on legitimate interests; object at any time to direct marketing; withdraw consent; and obtain safeguards relating to qualifying automated decisions. You may exercise a right by emailing info@chefequipmentx.shop. We may request information needed to verify identity and will normally respond within the period required by law.

You may complain to the UK Information Commissioner’s Office. We encourage you to contact us first so we can try to resolve the concern.

Children and changes

The store is intended for customers able to enter a binding purchase contract and is not directed to children. We do not knowingly collect children’s information for targeted marketing. We may update this policy when our practices or legal obligations change. The current version will be posted here with a revised date, and material changes will be highlighted where appropriate.